Repair service required during regular business hours is offered to all residents of the Ottawa area by simply calling our office at 613-829-9700. Christine or Dorianne will be happy to schedule your appointment with one of our qualified service technicians.
After Hour Emergency Heating Service is only provided to clients who currently have a ‘Preventative Maintenance Agreement’ with Ottawa Home Services.
If you currently have a ‘Preventative Maintenance Agreement’ with us, please call 613-829-9700 and one of our on-call service technicians will be happy to assist you with your request for emergency service.
If you do not currently have a ‘Preventative Maintenance Agreement’ with us and still require service, please call our office at 613-829-9700 during regular business hours to schedule your appointment and ask how you can save 20% off your first service call by becoming one of our preferred customers.
When requesting a service call, one of our qualified technicians will be sent to your home to diagnose the cause of the problem and provide a formal estimate for the repair. This scope of work will be subject to the Diagnostic charge of $89.00 plus GST.
The on-site estimate for repair provided by our technician during the Diagnostic is based on a flat rate pricing system. The benefit to flat rate pricing is that it protects the customer from any additional labor costs if unforeseen problems occur during the repair of the equipment or if travel time is required to pick up a replacement part.
All repairs are backed by a 1-year parts and 90-day labor warranty.
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Testimonials
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Hi Marc,
I wanted to drop you a note to thank you and your team for the outstanding sales and service of our gas fireplace. From our initial meeting you put us at ease and clearly described the options that were available to us. Your support teams were fantastic and went out of their way keep us informed of delivery and installation dates. I can't say enough how important this simple gesture made a world of difference to us. Your installation teams were professional, informative and did an outstanding job. Overall, we are ecstatic about the overall experience, the quality and functionality of the fireplace and finally the speediness of your teams from the time of purchase to the installation. We can't thank you enough for the great service we received and if you ever need a reference we would be more than happy to do so. |
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Lawrence Neville and Rick McInnes, Ottawa |
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