Furnace and AC Customer Reviews

Putting Customers first with PERSONAL service & EXCEPTIONAL pricing Ottawa Home Services is rated A+ on the BBB.

Mike M.

I just wanted to follow up on this service and inspection with some feedback.

The service technician (Pierre) that you sent was the best ever:

  • He gave me some good advice on the furnace filter – I had 2 in series for the air cleaner (electrostatic) and furnace (paper barrier) he had me remove the electrostatic one to improve the airflow – this made a difference last week when the A/C was working
  • He showed the simple clean for the air filter intake on the tankless water heater
  • And other useful stuff.

I thought (Pierre) was excellent. Great attitude, good quick job, excellent explanations of the condition of my HVAC eqpt and really good tips J
He made some changes to my set-up that improved the operation and efficiency

I am very satisfied with this service = 5/5
You can call me again to provide this service.

– Mike M. ( customer since July 2012 )

Robert P.

I’ve renovated and built enough houses and condos enough to say I know about the service industry today. After deciding to upgrade from an oil furnace to the latest technology in high efficiency Hybrid gas/ heat pump system for my own home I had to choose from several tenders submitted. After researching business reputations and submissions I chose Ottawa Homes Services. In short what is being positively said about this company is true – real professionals that are knowledgeable, honest and efficient. If they say they will do something they do it and they do it well. The whole crew I’ve dealt with are great dedicated people who take the extra steps to make it better without even being asked to. Congrats guys !

– Robert P. ( customer since Nov 2014 ).

Mark T.

A big thank you to the tech that did the maintenance.  He was a consummate professional and very pleasant to work with.  Definitely appreciate the level of professionalism that we consistently see with every tech that’s assisted us with the various calls we’ve made this year.  Looking forward to continuing to work with you and the Ottawa Home Services team over the years!

– Mark from Ottawa

Marilyn K.

Please thank everyone again for such wonderful service in the installation of my new HVAC system.  I am very pleased with your firm’s professionalism and excellence.

– Marilyn from Ottawa

Mark B.

I just wanted to tell you that the guys did an exceptional job today. They gave us options to complete the work, and once we made our choice they made it so, and we are very pleased with the outcome as well as every aspect of the way they did their work.

– Mark from Ottawa

Danielle H.

It was 2 weeks ago that I sent an e-mail requesting an in-home assessment for a new AC. In 2 weeks, the assessment and installation was completed and I received the incentive documentation within 24 hours of the installation. I’m really impressed with the service and professionalism of all the people I dealt with at Ottawa Home Services including Clayton and Taylor who did the installation.

– Danielle

Shane M.

I wanted to say thank you for the great service Stewart provided us last night. We had a problem with the humidifier leaking and he quickly diagnosed the issue and was able to fix it (on a Saturday night no less). Stewart was very professional and represents your company well.

– Shane

Heather D.

I would like to thank you for a wonderful place to spend my days. Ottawa Home Services is a lovely working environment and I am thoroughly enjoying the folks that I spend my days with. It is a pleasure to get up every morning and come to work!

– Heather

Tom H.

I am so happy to have spoken to you folks (Adam) at the Home Show and I have been delighted with the service I have received. Even trying to get the RA# from Direct Energy to return my old tank was a problem. I will certainly be telling everyone about you people and the service I have received.

– Tom and family from Ottawa

Liam K.

We just wanted to write and compliment Adam who came to our home today to check our furnace and heating system.

Adam was polite and professional. He also took the time to explain our system and possible issues to us as well as answering all our extra questions with his obvious wealth of knowledge on the subject. Giving us help above and beyond what you’d expect from this kind of call.

We felt the need to write as it was pleasant meeting Adam and we will certainly recommend you to others when the chance arises. Thank you again.

– Liam K. and family from Nepean

Michele B.

Please let me introduce myself.  My name is Michele B, and we are recent customers of Ottawa Home Services.

Adam was here a few weeks back to provide me with a quote on an installation of a tankless water system, which we have had install just yesterday.  Adam did a great job explaining the benefits of the recommended system and provided us with various options to procure the system, and the service we received on installation was great.

Every care was taken to protect the floors and stairwell leading to the basement and we have quite a narrow basement stairwell.  Your installers also took the time to show me the system and demonstrate how to adjust the temperatures, and the relevance to the efficiency of the costs.  We are thrilled with the product  after the first morning … The true test!

– Michele B. from Ottawa

Michel D.

Hi Adam.

It was nice of you to drop in yesterday and get our feedback on the installation of the Mitsubishi Heat Pump. As I indicated, we are pleased not only with the unit output itself which keeps us cool inside the entire place (top and bottom level) but also and especially with the great job performed by your installers Mat and Mat.

The two Matts who performed the work did a fantastic job and I commend them particularly on their orderliness and leaving the premises spotless!! Way to go!

– Michel D. from Ottawa

Dave C.

I would like to convey my thanks to the crew which installed, last week, the Carrier Infinity gas furnace, air conditioner and gas hot water tank.
In addition to being impressed with the work, its coordination and the overall manner in which it was done, the team was efficient, results-focused and conscious about keeping things clean, not an easy task given the nature of an oil-to-gas conversion.

I also want extend a particular thanks to Troy, the team lead. He always seemed to be on-top of the project, created a positive team environment, and, was a collaborative problem-solver with me. I’m referring here to his can-do approach and follow-through regarding the ultimate location of the air conditioning unit and the running of its cooling lines through a finished basement. Once the total installation and final clean-up were completed, Troy appropriately took the time to do a walk-around, inside and outside, to explain the various components including a demo of the system’s Infinity Touch Control.

In brief, this relatively significant and somewhat disruptive home upgrade project went very smoothly and to my complete satisfaction. Ottawa Home Services is certainly a heating and cooling company which I would easily endorse. Competitive pricing is not everything in such domestic matters.

– Dave C. from Ottawa

Amy O.

Just wanted to send you a message to say that I am really, really impressed with your company. Any time we have had anyone out to service our furnace they have been great. Got my air conditioner fixed this morning and the guy was great…

Thank you for hiring such great technicians!

– Amy O. from Ottawa

Cheryl S.

Pierre was able to finish the maintenance on both the furnace and A/C.
Pierre was very professional, provided some great advice and took the time to explain things. I really appreciated this!

– Cheryl S. from Ottawa

Tom H.

Thank you for a job well done!
Your team (Greg and Troy) did a very good job and so far I am very pleased with the service that your company has provided.
I will be sending an e-mail to Home depot confirming the great service that I have received so far!

– Tom H. from Kanata

Terry F.

Stuart was really helpful, he really knows what he is doing!

– Terry F. from Kanata

David S.

I wanted to let you know that the “Two Matt’s” did a bang-up job on the install today – neat, tidy and clean and it was a treat to see those red carpets covering my floors all the way to my bedroom.
I’m really going to enjoy that “Mr. Slim” Mitsubishi split A/C.

The “Lineset” is excellent and the white was the best choice running right next to the downspout. Took some photos for you. The final photo shows how the white lineset just marries in with all the other white corner trim on the house.

Thanks to you and Ottawa Home Services!

– David S. from Ottawa

Joanne C.

Dion was professional, personable and fixed my furnace quickly and efficiently. The price was reasonable and I would refer Ottawa Home Services to others.

Thank you for a job well done!

– Joanne C. from Ottawa

J.

I highly recommend Stu. He is professional and takes the time to explain things in a non-technical manner. He is honest and treated me like an individual and not a senile senior citizen. Respect goes a long way!

Thank you

– J. from Ottawa

Martin L.

The inspections on my buildings where finished yesterday and I wanted to say I am happy with the way your self and the service people handled the coordination and work. It was done in a timely and professional manner. Some other people have asked me who I use for my buildings heating systems and I will gladly recommend your company.

Stu, who did the inspections yesterday, I found very knowledgeable and ready to explain any any aspects of the heating systems I asked about.

Thank you very much

– Martin L. from Ottawa

Mr. P.

Pierre was a gentleman; went to right to the task and listened to me. So often, service people don’t listen to customers.  He was very well mannered.

– Mr. P. from Ottawa

Jeff

Pierre was quick to respond to my after-hours call. He quickly determined that I needed a new part in order for my furnace to be fixed. He was professional, and worked diligently to find out what the problem was. he provided me with heaters to keep my house warm during the cold until he returned the next day with the part to fix my furnace. Pierre was fantastic from start to finish.

I’ll be recommending Ottawa Home Services to all of my friends!

– Jeff from Ottawa

Dave C.

The installation has been completed and I am very pleased with the system so far. I cannot believe how quiet it is, especially compared to the old Ruud system! There is just one problem – I no longer know whether or not it is running!

The installation team did a very efficient and professional job (as you said they would!) and everything looks very neat and clean. And all the old system has already been removed for recycling. Thank you to Matt and his team.

– Dave C. from Mississippi Mills

Lorraine

I was very happy with Dion’s professionalism and courtesy. He did  a great job fixing my Furnace.

Thank you for everything.

– Lorraine from Ottawa

Maria

Chris was on time and was able to tell me exactly what the problem was in no time. He was able to pick up the parts and repair my humidifier in one hour. He was courteous and respectful of the time I had as I had come home from work and needed to get back to work. I will definitely use your company again and will not hesitate to recommend you.

Thank you!

– Maria  from Ottawa

David C.

Just wanted to let you know that Troy and Greg did a great job with my furnace and A/C install yesterday. They were both very professional, focused and thorough with this job. The finished installation is very clean and the professional workmanship really shows. I work in the technical field myself and would be very happy to have these two knowledgeable, experienced and hardworking service techs on my team.
Please pass-on my accolades to both Troy and Greg. GREAT JOB GUYS!!!!

Adam, it was great dealing with you through this process, as well. Your knowledge and experience was very helpful in helping me choose the right furnace and A/C unit in the end without the high pressure tactics.

I’ve only had my new Trane XV95 furnace for a day and I can already notice the positive differences. I’m looking forward to testing out my new Trane XR15 A/C in the summer, as well.

I will certainly be recommending you to my friends.
Thanks you everyone!

Paul C.

Bonjour Marc,

Your team did a super job on the installation of the Trane gas furnace and the gas fired water heater. I was impressed with their professional approach to the job, their workmanship and communicative skills keeping me informed on the new heating system. They cleaned up, and explained the system.

Donna and I are very pleased with the Ottawa Home Service team, our thanks and appreciation to you Marc, for assisting us with the equipment selection, laying out the job and following up to ensure that it was completed properly.

I have no hesitation in recommending your company to friends in the South Keys area of Ottawa.

– Paul and family from South Keys, Ottawa

Murali T.

Hi Brian, Just wanted to drop a note of thanks to you. I truly appreciate your helps in replacing my furnace and air-conditioner. You made the entire purchase experience easy and extremely satisfactory. The installation was also quite smooth!

Could you please let me know the name of the technician who installed the units at my house? I would like to write a note of thanks and comments to your company owner.

Kelly M.

Marc, just wanted to send a note to let you know that one of your install crews was at our home today — they installed a new furnace, hot water heater, electronic air conditioner and 3-sided fireplace…oh and we had an oil furnace, tank and hot water heater removed.

My husband and I were extremely pleased with the quality of work and quite surprised that it was completed in one day. They didn’t even stop for lunch or dinner! They cleaned up everything, showed us how to operate everything (we especially like the new thermostat) and they were very pleasant.

They are a credit to your business and as a result we would be happy to be references for them for any future work. You are fortunate to have found such a great team! Please thank them for us.

Richard R.

Marc, just wanted to drop you a line. We had a furnace installed in mid-September. Wanted to let you know that these 2 guys worked their tails off from start to finish. I had to force feed them while they were on the go.

Very clean job on the old equipment removal, and a great job on the new furnace install. Very pleased.

Wanted you to know ’cause, as a small biz ourselves, I know we appreciate client input.

Give ’em a pat on the back.

Isabel H.

I’ve just had a new high-efficiency furnace installed by two of your employees, and I wanted to write to say how pleased I was with the service they provided.

Not only were they friendly and polite, but they took the time to clearly explain to me how the furnace works and how to use it to my best advantage.

Additionally, they were extremely clean and tidy. I could hardly believe that I’d had one old furnace taken out and a new one installed!

I feel it’s important for employers to know when their employees have done excellent work, which is why I’m writing this email. Based on these two young men, I would recommend your company any time.

Al B.

After calling several companies Ottawa Home Services was the most helpful in answering questions about our Air Conditioning needs. The installers were courteous and friendly, and did the little extras such as installing a thermostat for me which was not part of the original agreement.

– Al B. from Ottawa

Sam G.

Marc Hannah and his staff exemplify customer service. They are honest efficient and their prices are very competitive. By using Ottawa Home Services, not only will you be patronizing a locally owned and run operation, but you will also be impressed by the friendly knowledgeable staff. We would not think of using anyone else.

– Sam G. from Kanata

Ben H.

Marc, My wife and I were thrilled with the recent installation of the Mitsubishi Mr. Slim, Ductless Mini-Split air-conditioning/heat pump.

From the moment we had your company in to do the consultation, right through to the physical installation of the unit, the experience was extremely professional, courteous, and enjoyable. The unit is extremely efficient as well as quiet.

I would highly recommend your company to anyone who is looking for a reliable, honest and trust-worthy supplier of air conditioning units.

– Ben H. from Ottawa

Gord M.

Dee,  I want to thank you and the technicians who serviced my furnace. They arrived promptly at the designated time and did not hesitate to take the extra time required to ensure that my heating system was going to perform properly for the upcoming heating season.

I am looking forward to the spring when I expect the same great service for my air conditioning system.

Thank you again.

– Gord M. from Ottawa

Keith C.

My wife and I continue to be very pleased with Ottawa Home Services.

Most recently, I appreciated the visits from Randy. He was very thorough in providing yearly maintenance for our 2 Gas Fireplaces and Furnace.
– He gave useful advice on a problem we are having keeping part of a large room warm in winter
– He gave practical advice regarding an older fireplace, and whether it is still adequate
– He found a pressure switch problem with our furnace and also found that our previous furnace contractor hadn’t properly leveled the new furnace. A problem which he fixed.

Randy offered very useful advice on how to get the best from our heating equipment, and he seemed to appreciate that home-owners have budgets to  factor-in to decisions.

Thank you.

– Keith C. from Ottawa

Mathew L.

Excellent service! Everything was perfect from your office staff to your on-site team member. You serviced me twice as fast and were much more affordable than your competition.

I will definitely use your services again and have already signed up for your preventative maintenance plan.

Thanks for everything!

– Mathew L. from Ottawa

Sean H.

Dee,  The service you have provided has been top-notch. I would highly recommend your company to anyone looking for residential maintenance and repair to their heating/cooling systems. You were very flexible and honest, which is a difficult thing to come by these days. I look forward to your next visit and feel very comfortable having your technicians servicing our systems. I know I can trust you and your staff to make recommendations based on what we truly need.

Keep up the awesome work!  Regards.

– Sean H. from Orleans

Geoff R.

We would like to take this opportunity to express how satisfied we are with the level of service received by the technical and administrative staff at Ottawa Home Services.

In choosing an updated gas fireplace for the home, Al provided many options and went out of his way to make sure we were pleased with our selection, taking the time to sort through available stock for the fireplace insert. The unit is both energy efficient as well as esthetically pleasing. Having shopped around, the total installation price was also better than many of their competitors.

Randy installed the fireplace, and this was done in a pleasant and timely fashion. The room was left clean, which isn’t always the case when workmen come in to your home!!!

– Geoff R. from Kanata

Eric D.

I was pleased with the service provided by Ottawa Home Services, and appreciated you guys fixing my old rusty electric furnace for the short run up until natural gas was installed.

I have been pleased with the service, and certainly with dealing with your cheery voice Dee. I’ll be sure to mention OHS to any folks that I know that are requiring heating work.

– Eric D. from Ottawa

Lawrence N. and Rick M.

Hi Marc, I wanted to drop you a note to thank you and your team for the outstanding sales and service of our gas fireplace.

From our initial meeting you put us at ease and clearly described the options that were available to us. Your support teams were fantastic and went out of their way keep us informed of delivery and installation dates. I can’t say enough how important this simple gesture made a world of difference to us.

Your installation teams were professional, informative and did an outstanding job. Overall, we are ecstatic about the overall experience, the quality and functionality of the fireplace and finally the speediness of your teams from the time of purchase to the installation.

We can’t thank you enough for the great service we received and if you ever need a reference we would be more than happy to do so.

-Lawrence N. and Rick M. from Ottawa

Becky S.

Dear Crew of Ottawa Home Services, Loosing your furnace at the end of the winter with a 2 year old and a 5 month old baby poses a great deal of stress as you can imagine. When the gas company shut down our furnace at 4:30pm because it was deemed unsafe, one phone call to you resulted in the delivery of loaner space heaters by 6pm, so my children would be warm. By 9am the very next morning Randy and Sebastien showed up to install our new furnace. At that point in time we had paid not even a penny, we were a family in desperate need of a new furnace, and the company was willing to rescue us on good faith!

Randy was surprised to hear we had decided we would have the furnace moved over a few feet since we were replacing it anyway, but none the less he and Sebastien labored to remove our messy old “Bessie” and install our beautiful new warm and efficient furnace in a friendly, professional and efficient manor!

In particular I was very impressed with their conscious effort to remember to close the baby gate behind them keeping my 2 year old safe! Thank you to the other workers who showed up, I regret I didn’t catch your names. Thanks also to Randy and Tony for the additional duct work and Air Conditioner Installation the next week.

EXCELLENT JOB.

At Ottawa Home Services you made a stressful situation easy, almost enjoyable even. We can’t say enough and will be sure to recommend you.

– Becky S. from Ottawa

Audrey G.

Just a short note to express my thanks for the excellent service I have received from you and your team.

When my furnace quit on the coldest day in Feb. I was rushed supplementary heaters which saved the day and allowed me to stay in my home until the next day when my new furnace was installed. I love the fact that you suggested we move it away from the middle of the floor and I now have a great workspace in my furnace room. The fellows that installed the new furnace where just great efficient, pleasant and very careful of my house while moving in and out with parts and etc.

I also want to say that the air conditioner you installed for me the previous summer, when my old one quit, has been a fantastic silent joy. It works like a bomb and in that instance as well the work was quick – next day- and excellent.

It is always a pleasure to deal with yourself and your wonderful staff

I would be happy to highly recommend you and your company to anyone. Please add this to your numerous testimonials.

– Audrey G. from Ottawa

Claudio V.

Dear Allen

I am writing this letter to thank you and you employees for a pleasant, hassle-free and professional experience in the purchase and installation of my new Air Conditioner.

Ottawa Home Services installed an LG Art Cool Ductless Air Conditioning unit in my home. From the initial consultation right through to the installation and follow-up you and your employees were nothing less than great.

· The consultation process was informative and factual (no surprises).

· The installers were pleasant, took time to review the installation process with me, and showed me how to operate the new air conditioner.

· The installers worked efficiently and left my home clean, both inside and outside.

· The final look of the installation, both inside and out, is very neat and professional.

We are very happy with your work and the air conditioning unit itself. Thank you for making this a simple and enjoyable experience. I have already, and will continue to, recommend your company.

– Claudio V. from Ottawa

Cathryn K.

Our experience with Ottawa Home Services has been great!

One of the things we did before deciding to go with OHS was to obtain ‘competitive quotes’ from a number of service providers on comparable systems. OHS was extremely knowledgeable and helpful in helping us to determine which type of a/c unit would best meet our needs and our budget, and the cost and quality of service associated with the model from OHS were the main factors in our decision to go with OHS over the other service providers.

The OHS staff were always very friendly and helpful from setting up appointments to answering questions and providing options for financing. Over all a great experience – we would go with OHS again!

– Cathryn K. from Ottawa

Sherill

I am very pleased with the Mr. Slim ductless air conditioners that you recently installed in my home. Their cooling capacity has exceeded my expectations.

In dealing with Ottawa Home Services, it quickly became apparent that you consider service to be important. I was very impressed with the service that you provided. You responded to all my questions and concerns completely.

The installers were polite and very neat.

I would highly recommend Ottawa Home Services to anyone considering a new air conditioning or heating system.

– Sherill from Ottawa

Laura-Lea M.

Ottawa Home Services operates with utmost integrity and customer service.

I have had consultations for the evaluation of the condition of my furnace which was extremely thorough and above board, cleaning of furnace (including the fan), and the installation of air conditioning by this organization. Communication has been excellent and reassuring.

I am very satisfied.

– Laura-Lea M. from Ottawa

Roxanne

We recently had a visit from Andrew to see what the problem was with our air conditioning. He took his time and finally found our problem. He was extremely polite and friendly.

He took the time to answer all our questions and fears. A few days later, to my surprise, Andrew called me at work to see if everything was ok with our air conditioning. I was stunned that not only was the customer service at Ottawa Home Services excellent but that you actually cared enough about their clients to call them back!

What a positive experience this was for us. We would recommend you to anyone who needs furnace or air conditioning advice. My only wish is that every company would be as customer oriented and caring as you are! Thanks Andrew for the most positive experience.

– Roxanne from Ottawa

Sheri Howes, Ottawa

Two weeks ago on a Friday afternoon, our hot water tank decided to let go just before we went away for the weekend. My husband had already left on the trip, and I had a flooded laundry, furnace and storage area to contend with, as well as no hot water. Unfortunately, any of the places that I called offering 24/7 emergency service did not feel that this was an emergency. Even with the phone calls on Friday, I was simply just another call coming in. Some companies were telling me they could not come with a replacement tank for at least 2 weeks, another company priced themselves 50% higher for the same product than the others. When I got in touch with your company, Ottawa Home Services, everything finally came together. I immediately felt at ease when I spoke with Dee. She picked up right away on the fact that we had young children – and accommodated us in the schedule. Tony and Andrew delivered the new tank on time, and Andrew installed the tank quickly and professionally, answering any questions we had along the way. Ottawa Home Services has amazing customer service that actually made us feel like someone really wanted to help us with our problem – we weren’t just a job. Ottawa Home Services was able to install our new tank within 2 days of us contacting them, and tried to do so even sooner. Ottawa Home Services was the least expensive with no hidden costs. Ottawa Home Services is the complete package.
To this day, our current furnace maintenance company, who we contacted twice to see about replacing our hot water tank, has not even returned our phone calls. Rest assured that we will be switching our furnace maintenance contract over to you as well. We have already told friends and neighbors of our positive experience, and would be only too pleased to pass along any references.
Thank you very much for a job well done, and please pass along our thanks to Dee, Tony and Andrew.

Mike, Kanata

Just want to say I have a problem. The problem is I have nothing to be unhappy with! (which so far is a strange experience for me up here)

Seriously, your guys did well. On time, polite, efficient, they work fast, take their job serious and their workmanship is good. You’re lucky to have them on the team. Just want to say thanks.

A. Lee

I just wanted to say a big THANK YOU to the whole OHS team. It’s been such a pleasant experience working with all of you. Everyone has been very professional. The installers were extremely nice, polite and friendly. They did an amazing job and we’re very happy with our new furnace.

If we or any of our friends need AC or furnace assistance, you will be the first ones we call / recommend.

Two thumbs up for the excellent customer service and client satisfaction. Please feel free to pass this message along to the team. A. Lee

B. Strugnell

Thank you very much for the air conditioning install that was done by your company. The install crew was very professional and cleaned up the job site nicely afterwards. Now, I had no idea that the unit would be as large as it was but I’m amazed at how quiet it is. When it’s time for me replace my furnace, I will definitely be calling you again.

Brian C.

Marc, I want to let you know how pleased I am with the customer service that Rachel has provided me. I’ve dealt with her about 4 or 5 times now on various things and on each occasion she has been very efficient, helpful, and pleasant while fully satisfying my requests.

You should know that Rachel and her customer service attitude are the most important reasons that I now have multi-year service agreements with your company rather than one of your competitors.

Thanks Rachel!

..Brian

Lilian

I like to thank you for the prompt service to have the Furnace installed. The family there is very happy and warm now.

We realize that you had to pull out of vacation some of your technicians and please thank also Josee, she was very helpful too.

Thank you, Lilian
For the board of directors

D.O’Brien, Ottawa.

Hello Marc, After a lot of research your name and company seems to come up a lot for great service and honesty. This is fantastic. I would like to set up an appointment as soon as you can.

D.O’Brien, Ottawa.

Tim F.

Just to let you know that I had the Enbridge inspection done on Thursday evening; the installation passed with flying colours. In fact, when I mentioned to the Enbridge inspector that your company had done the work, he said he wasn’t surprised, because Ottawa Home Services is known for good set-up of equipment.

Tanya

Jonathan provided excellent customer service and was able to answer all the questions that I asked him in a easy to understand manner. He was professional and courteous and it was a pleasure to speak with him. Great service, thank you.

Tanya

Hal & Andrea

Just wanted to follow-up to say thanks. We are very happy with the new furnance and air conditioner. The one year vist was great to answer quesions (or give reminders) on how it all worked. We would not hesitate to reccomend Ottawa Home Services to any neighbours who need to service or replace a furnace.

Thanks

Marg and Ted

We cannot stress how completely pleased and satisfied by Al, Adam, Suzie, Nick, and Tyler. Thank you so much for providing a good product, at a fair price, with top quality workmanship to two very appreciative seniors.

Sincerely,
Marg and Ted

Gary E.

Just a note to comment on an employee of yours who visited our home on Aug.10th. John B. was efficient, knowledgeable, friendly and very professional. A credit to your company. It was so nice to see those qualities in the younger generation.

Ron Y.

Hi Marc, Thanks to you and your team for the help with the AC.

I’m sure we will be “very cool” this Summer, both in terms of temperature/humidity and for having the nicest air conditioner on the block!

Will refer if anyone asks.

Gina S.

I just wanted to let you know how grateful I am for the excellent service I consistently receive whenever I deal with Ottawa Home Services. It occurred to me recently – while dealing with another service agency – about how easy it is to comment on terrible customer service, but we so often forget to praise good service. Thanks to your entire team and especially to Susie. Each one of you who I have dealt with over the years have always been exceptionally helpful, professional, and committed to my complete satisfaction.

J&R Blais

Hi Marc, I just had my new furnace and Tankless HW installed and I had to write to let you know how impressed I was with the team (Nick and Tayler).

They were professional, knowledgeable, and informative. The workmanship was neat, precise…Top notch! You have a great team!

Anne C.

Hi Marc,  It can only be summed up as “peaceful” – WOW – no rushing – no fighting – it was a great start to the day, I only regret we didn’t install a tankless water heater sooner but at least we will benefit from the rebate.

Your crew was fantastic, they worked hard and got the job done! I was really impressed and I will be happy to refer you in future. It was a pleasure to meet you and your team!

Geoff R

From the initial point of contact, the install and post install your company has been excellent to deal with. Installing our tankless water system was made very easy dealing with you and your team. From my first contact, answering my many questions, discussing my options and suggesting the correct unit for our home. The installer arrived on time, and left a very clean work area when completed.

The customer service you have delivered exceeded my expectations.

Thanks, Geoff R

S.Petersen

I just wanted to let you know how much I appreciate the super fast installation of our air conditioner. I know that you rushed the installation d/t my asthma and I just wanted to tell you that it has made a big difference. I am breathing a lot easier than I have been for days. So, many thanks to you, as well as Brian (sales) and the installation team.

P.Sullivan

Hi Marc,  Just wanted to let you know that my wife and I are very happy with your services and that Matt did an excellent job fishing some difficult wires through our walls and ceiling. The job was very well done and we love our new carrier system as well as the Mitsubishi ductless a/c system he installed. Thank you for your services.

Allison N.

Hi Marc, I wanted to follow up with you and let you know that my experience with Ottawa Homes Services has been incredibly positive. From you as my first point of contact right up to your crew leaving my house, everything went smoothly and very professionally.