Since 2003, we’ve been providing professional heat pump installation, repair, and maintenance across the greater Ottawa area.
Whether you’re looking to buy the best heat pump for your home, need a repair on your current system, or want to keep everything running smoothly with regular maintenance, Ottawa Home Services is here to help.
We’re locally owned, and we treat every customer like family. No high-pressure sales, no confusing contracts. Just honest advice with reliable service and repairs from our trusted Ottawa HVAC team.
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Our Heat Pump Services
Ottawa Home Services provides complete heat pump services, from new installations and emergency repairs to ongoing maintenance that keeps your system running at its best. Every job is backed by our commitment to honest pricing, quality workmanship, and 24/7 availability when you need us most.
Heat Pump Installation
Choosing the right, experienced heat pump installers is where you need to start. Our TSSA-certified technicians assess your home’s layout, insulation, and heating needs to recommend the best system. Our heat pump installation process focuses on your needs, home, and comfort.
We install ducted and ductless mini split heat pumps from leading brands including Carrier, Lennox, Mitsubishi, Midea, Moovair, Comfort-Aire, and Comfortmaker.
Heat Pump Repair
When your heat pump stops both heating and cooling properly, you need fast, dependable repair service. Ottawa Home Services offers 24/7 emergency heat pump repair across Ottawa.
Our fully-licensed technicians diagnose and fix issues with all major brands, whether it’s a refrigerant problem, a faulty compressor, sensor issues, or airflow concerns. We stock common replacement parts and can often complete repairs in a single visit.
Heat Pump Maintenance
Routine maintenance keeps your heat pump running efficiently and helps prevent costly breakdowns. Our maintenance service includes cleaning coils, checking refrigerant levels, inspecting electrical connections, and testing system performance.
Ottawa Home Services also offers heat pump protection plans that include annual inspection, tune-up, cleaning, and priority 24/7 service, so your system stays reliable through every Ottawa season.
Interested in a Protection Plan? Contact us today!
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Heat Pump Brands We Carry
We partner with the most trusted and reliable brands in the industry, including:
Mitsubishi Electric has been a worldwide manufacturing leader of heating and cooling systems for over 80 years. With a dedication to sustainability and technological innovation, Mitsubishi’s product portfolio includes a robust line of Cold Climate heat pumps, ideal for our Canadian climate.
Learn More About Mitsubishi Heat Pumps >
From the time our founder invented the basics of modern air conditioning in 1902, Carrier has been the world leader in air conditioning, heating and refrigeration systems. Carrier is built upon a legacy of innovation and commitment. We are constantly striving to help people live more comfortable, healthy and productive lives.
Learn More About Carrier Heat Pumps >
For more than a century the Lennox name has identified products and technology that stretched the world’s idea of what was possible – a tradition that’s still very much with us.
Learn More About Lennox Heat Pumps >
The Comfort-Aire brand is steeped in history and has been woven into the fabric of the North American landscape. Since 1955, the name has stood for innovation and quality.
Learn More About Comfort-Aire Heat Pumps >
Backed by 70 years of HVAC experience, Moovair was developed with the harsh Canadian climate in mind. They created reliable, energy-efficient products that take care of the environment as well as your comfort and peace of mind because your home is at the heart of your well-being.
Learn More About Moovair Heat Pumps >
Enjoy the ultimate in comfort and efficiency with a Comfortmaker heat pump. With Comfortmaker, you’re choosing enhanced dependability and innovation with the latest in engineering and technology. Comfortmaker heat pumps are designed to deliver the best in quality, energy efficiency and reliability, and each is 100% run tested.
Learn More About Comfortmaker Heat Pumps >
Midea offers energy efficient, budget friendly heat pump systems that work well in Ottawa’s climate. Known for quiet operation and compact design Midea units are a smart choice for homeowners looking for year round comfort. At Ottawa Home Services we carry top performing brands including Midea to help you find the right one for your home.
Learn More About Midea Heat Pumps >
Still wondering if a new heat pump installation is right for you?
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Are Ottawa Heat Pumps Energy-Efficient?
Yes. Similar to ductless units, heat pumps in Ottawa are extremely efficient, especially when compared to traditional combustion-based systems. In fact, they are one of the most eco-friendly climate control systems on the market, boasting an efficiency rate of up to 140%.
If you are looking to lower your carbon footprint and reduce energy consumption, we suggest variable-speed models. These units maximize energy efficiency by automatically adjusting to your household’s heating and cooling demands; you’ll have cool or warm air exactly when you need it.
Rebates With the Home Renovation Savings Program
Ontario homeowners can take advantage of the new Home Renovation Savings Program (HRS) launched on January 28, 2025.
The program is spearheaded by Enbridge Gas and the Independent Electricity System Operator (IESO), with support from the Ontario government.
Among other energy-efficient upgrades, the HRS program offers rebates for eligible cold-climate air-source and ground-source heat pumps. However, the exact rebate amount you qualify for depends on your home’s current primary heating source:
Natural gas homes (Enbridge Gas customers):
- Air source: $500/ton, up to $2,000
- Ground source: $3,000
Electric, oil, propane, or wood homes:
- Air source: $1,250/ton, up to $7,500
- Ground source: $2,000/ton, up to $12,000
Rental heat pumps (all heating sources):
- Air source: $500/ton, up to $2,000
- Ground source: $3,000
Before you get your new heat pump installed, you must be on Natural Resources Canada’s qualified products list, and an HRS-registered contractor must complete the installation.
Ottawa Home Services can walk you through the rebate process and help you maximize your savings.
How Do Home Heat Pumps Work In Ottawa?
A truly unique dual heating and cooling option, new heat pump systems are often the perfect HVAC system for Ottawa homeowners.
Heat pumps do not rely on (or burn) fuel to generate heat. Instead, air source heat pumps evaporate and condense the refrigerant and, through this process, the system transfers heat from one place to another. When a heat pump is in heating mode, it absorbs heat (in the form of thermal energy) from the outdoor air and moves it inside to warm your home. Then, during Ottawa’s hottest months, the process is reversed, and the heat pump works as a cooling system or air conditioner.
You may have also heard of heat pumps that extract heat from other sources. A geothermal heat pump (or ground source heat pump) pulls energy from the soil, and a water source heat pump draws leverages heat energy from groundwater. Neither system is common in Ottawa.
When choosing an air source heat pump, you have two energy-saving options: a ducted system or a ductless system. Ottawa Home Services installs and maintains both types of air source heat pumps and will work with you to determine the ideal heat pump technology for your home. In addition, as part of the consultation process, we’ll discuss special “cold-climate” or hybrid models that can handle Ottawa’s extremely cold temperatures. The limited use of an existing natural gas furnace or other heating appliance can also help you stay toasty and warm during our frigid cold spells.
When you switch to a heat pump, you’ll enjoy lower monthly utility bills. This is because an energy-efficient heat pump product is now responsible for the lion’s share of your home heating.
We’re confident that your heat pump will continually provide comfort to your Ottawa home if you take care of it. Ottawa Home Services offers heat pump protection plans which include annual maintenance and tune-ups that keep your system running like new year-round.
Heat Pump FAQs
Do heat pumps really work in Ottawa’s freezing winters?
Yes. Modern cold-climate heat pump systemss are specifically designed to operate at temperatures below −30°C. Many Ottawa homeowners pair a heat pump with their existing natural gas furnace in a hybrid setup, so the furnace handles the coldest extremes while the heat pump covers the majority of the heating season.
Will a heat pump save me money on my winter heating bills?
Heat pumps are highly efficient because they transfer heat rather than generating it. Whether you see lower bills depends on your home’s primary heating source and current energy rates. For homes heated with electricity, oil, propane, or wood, a heat pump typically delivers noticeable savings.
Is the federal Canada Greener Homes Grant or Loan still available?
No, the Canada Greener Homes Grant and Canada Greener Homes Loan are both fully closed. The replacement program for Ontario homeowners is the Home Renovation Savings™ (HRS) Program, offering rebates for heat pumps, insulation, windows, and other energy-efficient upgrades.
How do I know what size heat pump my home needs?
Heat pump sizing depends on several factors, including your home’s square footage, insulation levels, number of windows, ceiling height, and local climate data. Certified and experienced technicians will perform a detailed assessment to recommend the right capacity for your home. This is part of every Ottawa Home Services heat pump installation consultation.
